Citizen’s Charter
I. Brief Information about the Agency
The Philippine Statistics Authority (PSA) was established by virtue of R.A. No. 10625, otherwise known as the Philippine Statistical Act of 2013 approved on 12 September 2013. The PSA was born on the powerful idea that there should be a central statistical authority for the Philippine government on primary data collection. Both the Philippine Senate and the House of Representatives attest to the realization of national legislators and policy makers of the need to have one reliable and dependable source of statistical information and one governing civil registration body.
The PSA is also responsible in carrying out, enforce and administer civil registration laws in the country as provided for in the Civil Registry Law (Act No. 3753). As Civil Registrar General, the National Statistician provides overall direction in the implementation of the Civil Registration Law and related issuances and exercise technical supervision over the local civil registrars.
II. Vision
Solid responsive world-class authority on quality statistics and civil registration.
III. Mission
Deliver relevant, reliable statistics and civil registration services for equitable development towards improved quality of life for all.
IV. Service Pledge
We, the officials and employees of the Philippine Statistics Authority- RSSO 8 pledge and commit to deliver quality public services as promised in this Citizen’s Charter. Specifically, we will:
V. Services Matrix
Services Applied For |
Who May Avail |
Documentary Requirements |
Detailed Steps and Duration |
Maximum Processing Time |
Processing Fee in Php |
Person in Charge, Position, Unit/Division |
Copy Issuance of Civil Registry Documents in Security Paper (SECPA): |
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Birth/Marriage/ Death |
Owner, legal spouse, parents, direct descendant, legal guardian, authorized representative subject to Data Privacy Act |
Color: White (Birth) Pink (Marriage) Yellow (Death) Green (CeMar/ CeNoMar)
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Within one (1) hour |
155.00 |
Information Marshall, Screener, Collecting Officer, Request Service Officer, Releasing Clerks- CRS/CRASD |
Certification of No Marriage (CeNoMar)/ Advisory on Marriages (CeMar) |
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(time element may vary due to technical problem that may arise) |
Within 2-3 hours |
210.00 |
Information Marshall, Screener, Collecting Officer, Request Service Officer, Releasing Clerks- CRS/CRASD
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Authentication of Civil Registry Documents: |
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Birth/Marriage/ Death |
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Within 15 minutes |
155.00 |
Information Marshall, Screener, Collecting Officer, Care Officer- CRS/CRASD |
Statistical Library Services |
Statistical Researchers |
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Within 15 minutes |
PACD, Staff on duty - Statistical Operation and Coordination Division(SOCD) |
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Bookshop Services |
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Within 35 minutes | Varies based on the type of publication | PACD, Staff on duty - Statistical Operation and Coordination Division(SOCD), Collecting Officer |
VI. Contact Information of the Agency
For more inquiries, please contact:
We work as a team.
Complaints may be directed towards Civil Registry Service (CRS) - Window 1 or the concerned section/persons involved in catering the particular service to the clients.
We keep our transactions easy and accessible.
IX. Other Information
Documentary Requirements that may be required in case of doubt or inconsistency of data in the authorization and ID:
Authorization letter/ Special Power of Attorney and ID of the document owner together with the ID of the requester are required if the requester is not of the following:
- document owner;
- parent;
- spouse;
- direct descendant;
- Legal guardian/institution in-charge, if minor; Affidavit of Guardianship, if in custody of relatives/grandparents
- In case of the person’s death, the nearest kin.
The Special Power of Attorney (SPA) shall specifically state the authority of the representative to secure the Civil Registry Documents.
For Priority Lane of Senior Citizens, PWD, and Pregnant Women: Memorandum Circular No. 2018-158
- Senior Citizens - must present valid ID card issued by the Office of Senior Citizens Affairs (OSCA) or any ID that may establish his/her age.
- Persons with Disability (PWDs) - valid ID issued by the National Council on Disability Affairs (NCDA), or its regional counterpart, Office of the Mayor/Barangay Captain or DSWD.
- Pregnant Women - upon presentation of valid ID, or baby’s book/medical certificate, if not yet obvious.
- Please take note, that senior citizens, PWDs, pregnant women, may ONLY request birth, marriage, death, CeNoMar, Advisory on Marriage, including Authentication at any PSA Serbilis Outlets nationwide for the following: (a) his/her own document/s (b) his/her own parents (c) his/her own legal spouse and (d) his/her direct descendants.
- In case of death or incapacity of the parent of his/her grandchildren, the senior citizens, PWDs and pregnant women may be allowed to request for copy issuance/authentication of their civil registry documents provided he/she can present an Affidavit of Guardianship.