Citizen’s Charter

PSA – Census Serbilis Center- RSSO VIII-Tacloban City

I. Brief Information about the Agency

The Philippine Statistics Authority (PSA) was established by virtue of R.A. No. 10625, otherwise known as the Philippine Statistical Act of 2013 approved on 12 September 2013. The PSA was born on the powerful idea that there should be a central statistical authority for the Philippine government on primary data collection. Both the Philippine Senate and the House of Representatives attest to the realization of national legislators and policy makers of the need to have one reliable and dependable source of statistical information and one governing civil registration body.

The PSA is also responsible in carrying out, enforce and administer civil registration laws in the country as provided for in the Civil Registry Law (Act No. 3753). As Civil Registrar General, the National Statistician provides overall direction in the implementation of the Civil Registration Law and related issuances and exercise technical supervision over the local civil registrars.

 II. Vision

Solid responsive world-class authority on quality statistics and civil registration.

III. Mission 

Deliver relevant, reliable statistics and civil registration services for equitable development towards improved quality of life for all.

IV. Service Pledge

We, the officials and employees of the Philippine Statistics Authority- RSSO 8 pledge and commit to deliver quality public services as promised in this Citizen’s Charter. Specifically, we will:

Serve with integrity.
Be prompt and timely.
Display procedures/flowcharts as guide in the processing of transactions.
Provide feedback mechanism.
Demonstrate appropriate behavior and professionalism.
Be polite and courteous at all times.
Wear proper uniform and identification.
Respond to complaints.
Provide comfortable waiting area.
Treat everyone equally and with a smile.

V. Services Matrix

Services Applied For

Who May Avail

Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php

Person in Charge, Position, Unit/Division

Copy Issuance of Civil Registry Documents in Security Paper (SECPA):

 

 

 

 

 

 

 Birth/Marriage/ Death

Owner, legal spouse, parents, direct descendant, legal guardian, authorized representative subject to Data Privacy Act

  1. Application Form:

Color:

White (Birth)

Pink (Marriage)

Yellow (Death)

Green (CeMar/ CeNoMar)

  1. Priority Number
  2. Valid ID- both requester and owner of document
  3. Authorization Letter/ Special Power of Attorney
  4. Certificate of Guardianship- if minor is in custody of relatives or grandparents

 

  1. Get Application Form (AF), fill-out the required information and proceed to Screener to get priority number
  2. Pay to Cashier/ Collecting Officer on copy issuance
  3. Wait for the release of the civil registry document requested in security paper (SECPA)
    (time element may vary due to technical problem that may arise)

Within one (1) hour

155.00

Information Marshall, Screener, Collecting Officer, Request Service Officer, Releasing Clerks- CRS/CRASD

Certification of No Marriage (CeNoMar)/ Advisory on Marriages (CeMar)

 

 

 (time element may vary due to technical problem that may arise)

Within 2-3 hours

210.00

Information Marshall, Screener, Collecting Officer, Request Service Officer, Releasing Clerks- CRS/CRASD

 

Authentication of Civil Registry Documents:

 

 

 

 

 

 

Birth/Marriage/ Death

 

  1. Application Form: Color White
  2. LCR Form 1 A/2A/ 3A
  3. Valid ID- owner of document/ requester

 

  1. Get Application Form (AF), fill-out the required information and proceed to Screener to get priority number
  2. Pay to Cashier/ Collecting Officer on  authentication 
  3. Proceed to Window 1
  4. Wait for the release the Authenticated Form

Within 15 minutes

155.00

Information Marshall, Screener, Collecting Officer, Care Officer- CRS/CRASD

VI. Contact Information of the Agency

For more inquiries, please contact:

WILMA A. PERANTE
Regional Director
(053) 321- 5153
Email address: psa_reg8@yahoo.com

 

ANESIA S. BABANTE
Chief Administrative Officer
(053) 321-8389
Email address: psa_reg8@yahoo.com

 

JIMMY M. DAGUPAN
Registration Officer IV/ Outlet Supervisor
(053) 321-8389
Email address: psa_reg8@yahoo.com
 
VII. Procedure for Filing Complaints

We work as a team.

Complaints may be directed towards Civil Registry Service (CRS) - Window 1 or the concerned section/persons involved in catering the particular service to the clients.

We keep our transactions easy and accessible.

We make all our transactions simple and accessible to the clients and have a friendly customer service approach.
We entertain verbal and written complaints with immediate actions/results.
We accept queries thru email at psa_reg8@yahoo.com or telephone call at our hotline 053-321-8389/ (053)321-5153.

 

IX. Other Information

             Documentary Requirements that may be required in case of doubt or inconsistency of data in the authorization and ID:

Authorization letter/ Special Power of Attorney and ID of the document owner together with the ID of the requester are required if the requester is not of the following: 

  1. document owner;
  2. parent;
  3. spouse;
  4. direct descendant;
  5. Legal guardian/institution in-charge, if minor; Affidavit of Guardianship, if in custody of relatives/grandparents
  6. In case of the person’s death, the nearest kin. 

The Special Power of Attorney (SPA) shall specifically state the authority of the representative to secure the Civil Registry Documents.

For Priority Lane of Senior Citizens, PWD, and Pregnant Women: Memorandum Circular No. 2018-158

  1. Senior Citizens - must present valid ID card issued by the Office of Senior Citizens Affairs (OSCA) or any ID that may establish his/her age.
  2. Persons with Disability (PWDs) - valid ID issued by the National Council on Disability Affairs (NCDA), or its regional counterpart, Office of the Mayor/Barangay Captain or DSWD.
  3. Pregnant Women - upon presentation of valid ID, or baby’s book/medical certificate, if not yet obvious.
  4. Please take note, that senior citizens, PWDs, pregnant women, may ONLY request birth, marriage, death, CeNoMar, Advisory on Marriage, including Authentication at any PSA Serbilis Outlets nationwide for the following: (a) his/her own document/s (b) his/her own parents (c) his/her own legal spouse and (d) his/her direct descendants.
  5. In case of death or incapacity of the parent of his/her grandchildren, the senior citizens, PWDs and pregnant women may be allowed to request for copy issuance/authentication of their civil registry documents provided he/she can present an Affidavit of Guardianship.

 

STATISTICAL LIBRARY SERVICES

SCHEDULE OF AVAILABITY OF SERVICE:

Monday to Friday

Documentary Requirement

8:00 AM to 5:00 PM without noon break

None

Who may avail of the service:

Researcher and stakeholders can avail of our library service for free, except for data needs that requires processing.

HOW TO AVAIL OF SERVICE

 


Step Researcher/Client PSA RSSO 8 Duration of Activity Person-in-Charge
1 Proceed to the Public Assistance and Compliants Desk (PACD) and register at the RSSO Library’s Logbook and present any valid ID. Clients are requested to leave their bags with the PACD. The PACD will provide a tag number to the clients as reference to their bags/belongings. 3 mins PACD
Advise client to proceed to Frontline Desk.
2 Secure, fill out and submit a Customer Service Form form the frontline desk. Access data requirements.    
Advise the client accordingly.
If available at the library, provide the client the publication where the data can be found. Go to Step 3.
If not available at the library, provide the client with the information of the government agency producing the data.
Go to Step 5.
If the requested data requires processing, inform the client when the data will be sent, in consideration of the volume of the data to be processed, and the cost via the most preferred mode of the client.
Go to Step 5.
If the client opts to use the computer available at the RSSO Library with Internet access (for browsing data from other government agencies and other sources), directs the client to the computer station. Advise client to wait if it is currently being used.
Go to Step 5.
If the client needs to photocopy materials from the library.
Go to Step 6.
3 Proceed to available Library Table Assist the client for other data needs. 5 mins Staff of Duty (SOCD)
4 After doing the research, return the publication to the frontline desk. Put back publication/material in the shelf. 1 min Staff of Duty (SOCD)
5 Fill out the feedback and evaluation portion of the Customer Service Form and submit to PACD. Accept the filled in form. 1 min PACD
6 Should the client need to photocopy publication, he/she shall sign the Borrower’s Logbook and leave a valid Identification Card. Check validity of ID, if acceptable, lend publication to the client for outside photocopying. Remind client on the Return Date of the material. 3 mins Staff of Duty (SOCD)
1. The RSSO pricing policy will serve as reference in determining the cost of the data request that needs further processing.
2. Browsing is allowed for a maximum of twenty minutes for each researcher and may be extended only, if there are no other researchers who may want to use it.

 

BOOKSHOPPE SERVICE

SCHEDULE OF AVAILABITY OF SERVICE:

Monday to Friday

Documentary Requirement

8:00 AM to 5:00 PM without noon break

None

Who may avail of the service:

Researcher and stakeholders who need to buy our publications for fee.

HOW TO AVAIL OF SERVICE


Step Researcher/Client PSA RSSO 8 Duration of Activity Fee Person-in-Charge
1 Proceed Public  Assistance  and Complaints Desk (PACD) and register at the RSSO Library’s Logbook and present any valid ID. Client are requested to leave their bags with the PACD. The PACD will provide a tag number to the client as reference to their bags/belongings. Advise client proceed to Frontline Desk. 3 min None PACD
2 Secure, fill out fill submit a Customer Service Form from the frontline desk. Assess availability of the publication/ CD-ROM Advise the client accordingly. 5 min None Staff on Duty - Statistical Operation and Coordination Division (SOCD)
If available at the frontline, provide the Order Form, GO TO STEP 3. 5 min
If available at the frontline, provide the Order Form to PSA, GO TO STEP 6. 5 min
If not available , provide the client with the contact information of the government agency producing the publication / CD -ROM 3 min
3 Pay corresponding cost of the public Issue Official Receipt. 5 min Varies based on the type of publication Collecting Officer
4 Present receipt to the Staff on Duty as proof that the publication was official paid. If CD-ROM is purchased, issue Data Product Agreement.  Provide the Publication Evaluation Form to the client . GO TO STEP 5 2 min   Collecting Officer
5 Accomplish and submit the Publication Evaluation Form. Receive accomplished from. 1 min   Staff on Duty - Statistical Operation and Coordination Division (SOCD)
6 Accomplish and submit the Bookshoppe Order  Form to the Staff on Duty. Forward Order form to PSA Central Office and advise client Claim Date. 3 min   Staff on Duty - Statistical Operation and Coordination Division (SOCD)

1. PSA Central Office will send the ordered publications to RSSO within one week upon receipt of request, if the publications are available. If not available, PSA CO will inform the RSSO when the publications will become available.

 

FEEDBACK AND REDRESS MECHANISM

Please let us know how we have served you by doing any of the following:
  • Accomplish our Feedback Form and drop in the suggestion box
  • Send your feedback through:
psa_reg8@yahoo.com or call (053) 321-8389
  • Talk to our OFFICER OF THE DAY at the Public Assistance and Complaints Desk

If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the day at the Public Assistance and Complaints Desk.

We value your comments and suggestions,

These will help us continue to serve you better.

Thank you.